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June 2023
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Gosub get agent queue answer asterisk2/14/2023 This allows for the most versatile call center. This allows your agents to log in and out of different phones, so is ideal if two agents need to share the same phone, or if your agents move desks (hotdesking). In this model, Asterisk calls extensions in your dialplan, which are then routed to your agent's phones. You will need OrderlyStats to do Hot-Desking if you are using the Phones method of call distribution.Īlso known as Local Channels. This is ideal if each agent has his/her own desk, with their own dedicated phone that no-one else uses. The simplest Asterisk queue set up is where you add your phones directly to the queue. Asterisk has three different methods for adding agents to your queue, and you need to choose which you are going to try first before proceeding. To route calls to your agents, you add the agents to a Queue, and then send your callers into the queue for distribution.
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